Date Last Updated: May 4, 2026
This privacy notice explains how I, Jacqui Daukes, collect, store, use, and share your personal information in my capacity as a mediator, trainer, and facilitator, and in accordance with UK data protection legislation (including the UK GDPR and Data Protection Act 2018).
I take your privacy seriously and am committed to protecting your personal information.
- The Information I Collect
I may collect the following personal information about you:
- Contact Details: Name, email address, telephone number, and address.
- Professional Details: Job title, company name, education, and employment history.
- Mediation/Facilitation Details: Information relating to disputes, participant notes, settlement agreements, and sensitive information (special categories) required to facilitate mediation, such as health information, religious beliefs, or details of personal disputes.
- Financial Details: Bank details for invoicing and payments.
- Trainer/Facilitator Data: Participant feedback forms, workshop attendance records, and professional background.
- How I Collect Information
- Directly from you (via email, phone, or website contact form).
- From referrals by HR, management or organisational representatives and instructing solicitors.
- From organizations hiring me for training or facilitation.
- From public records.
- Purpose and Lawful Basis for Processing
I will only process your data when the law allows me to. My lawful bases include:
- Performance of a Contract: To deliver mediation, training or facilitation services as contracted or agreed.
- Legitimate Interests: To run my business, including responding to inquiries, issuing invoices, conducting conflict checks and promoting my services.
- Legal Obligations: To comply with accounting and HMRC requirements, or legal requirements for anti-money laundering checks.
- Consent: To send you marketing communications or for processing sensitive data where not covered by other legal bases.
- Data Sharing
I will never sell your information. I may share your data with:
- Co-mediators/Facilitators: Co-workers appointed to the same case.
- Trusted Service Providers: IT support or accounting software (e.g., Xero) acting as processors.
- Legal Representative/Courts: When necessary for the mediation process or legal proceedings.
- Regulatory Bodies: If required for complaints or insurance purposes.
- Data Retention
I will not keep your data longer than necessary for the purposes for which it was collected.
- Mediation Cases: I retain the signed mediation agreement and final outcome statement for 6 years following the conclusion of the case, in line with statutory limitation periods. Case notes and other working documents are generally destroyed 1 year after the case closes unless there is an ongoing administrative or legal reason to retain them.
- Financial Records: In accordance with HMRC requirements, I maintain records of financial transactions for 6 years plus the current year.
- Training/Facilitation: Participant records are kept for the duration of the project plus a 1-year follow-up period, unless financial or contractual obligations require longer retention.
- Your Rights
Under data protection law, you have rights, including:
- Access: To request a copy of the information I hold on you.
- Correction: To ask me to fix inaccurate data.
- Erasure: To request I delete your data in certain circumstances.
- Withdraw Consent: To withdraw consent at any time where I rely on it.
- Security
Appropriate security measures have been established to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
- Contact and Complaints
If you have any questions about this privacy notice or how I handle your data, or if you wish to make a complaint, please contact:
- Name: Jacqui Daukes
- Email: [tbc]
- Phone: 07943907956
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk/concerns).
